Store Credit & Exchange Policy
At Woah Factory, we want you to enjoy your shopping experience and products as much as we do! Our team guarantees quality products and efforts put in by our members.
We are proud of the best quality products we send out, but under certain circumstances, we have exchanged products that have been defective or damaged while shipping. If a product arrives at your doorstep, broken or in an unusable condition, we will replace the product free of charge. If we are unable to exchange the product due to high demand, we will offer a store credit.
When you place an order, you will be asked to confirm certain details like the item’s size, design, model and spelling. Failure to provide accurate information does not qualify for exchange or returns. Hence, we do not accept returns or exchanges for your selection of incorrect items, sizes, and model.
In case you have further queries about the exchange, contact us at email@example.com so we can make sure you have had a good shopping experience with us.
How do I cancel my order?
You can only cancel your order up to 24 hours of placing the order or before the order gets shipped out. We will not be able to cancel your order once it has been shipped out. Send us an email at firstname.lastname@example.org with your cancellation request.
Exchange or Store credit?
Items that go through our store after payment are finalized and are eligible for exchange only when the product arrives at your doorstep in a damaged, broken, defective or not usable condition.
Products being returned for store credit must be intact, unused and should be sent back in the original packaging.
You will be asked to confirm all details before return, the size, model and other specifications of the product. Incorrect sizes, designs that have been voluntarily ordered cannot be exchanged. If you have further queries related to your product contact email@example.com
How do I claim a store credit or exchange?
To opt for store credit or exchange contact firstname.lastname@example.org within 24 hours of receiving the product. It is important you contact us first and then decide to return the damaged product. Items received for exchange is inspected to assure if it’s qualified for return. Merchandise that does not meet the criteria and does not qualify for return cannot be exchanged, and thus, store credit cannot be initiated.
Am I responsible for shipping costs?
Once you have placed your order with Woah Factory, you are responsible for all return shipping costs with reference to the same tracking number as per the order.
As per our return policy, you are completely responsible for the shipping cost on returning products to woahfactory.com. For additional information and assistance on our return policies, please contact email@example.com
When do I receive my store credit or exchange?
Store credit will be issued once the product is inspected by our team and it should meet the qualifications for store credit or exchanged. This usually can take up to 7 business days.
How can I contact you regarding my refund?
You can send in your queries firstname.lastname@example.org